Privacy Policy
Introduction
Luminance Oy ("we," "our," or "us") is committed to protecting your privacy and handling your personal data transparently and securely.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit luminance.fi or contact us through our website.
Data Controller
The controller responsible for the processing of personal data is:
Luminance Oy
Finland
Business ID (Y-tunnus): 3543075-6
Email: info@luminance.fi
Website: luminance.fi
Information We Collect
We may collect personal information that you voluntarily provide when you:
- Contact us through our contact form
- Send us an email
- Request information about our services
- Communicate with us in any other way
The personal information we may collect includes:
- Name
- Email address
- Phone number
- Company name
- Message contents and any other information you choose to provide
We also collect technical and usage information automatically when you visit our website, including:
- IP addresses, browser type, operating system, and server log information (for security and functionality)
- Anonymized usage statistics, page views, click path, duration of visit, and referral sources (via Google Analytics)
How We Use Your Information
We use your personal information to:
- Respond to inquiries and provide customer support
- Communicate regarding our services
- Maintain and improve our website and services
- Ensure website security and prevent abuse
- Comply with legal obligations
Legal Basis for Processing
Under the EU General Data Protection Regulation (GDPR), we process personal data based on one or more of the following legal grounds:
- Legitimate interest (Article 6(1)(f)) — to respond to inquiries, communicate with potential customers, maintain website security, and manage our business relationships.
- Consent (Article 6(1)(a)) — where you voluntarily provide information for a specific purpose or explicitly consent to processing.
- Legal obligation (Article 6(1)(c)) — where processing is necessary to comply with applicable laws and regulations.
Cookies and Analytics
We use Google Analytics to analyze website traffic, understand user behavior, and improve our services.
Google Analytics uses "cookies"—which are text files placed on your computer—to collect standard internet log information and visitor behavior information in an anonymous form.
The information generated by the cookie about your use of the website (including your IP address) is transmitted to and stored by Google on servers that may be located outside of the EEA (e.g., in the United States). Google uses this information to evaluate your use of our website, compile reports on website activity, and provide other services relating to website activity and internet usage.
You can prevent Google Analytics from collecting your data by disabling cookies in your browser settings or installing the Google Analytics Opt-out Browser Add-on.
In addition, our website infrastructure and security providers may process strictly necessary technical data, including essential cookies or server logs, to ensure website functionality, reliability, and protection against abuse or malicious traffic.
Service Providers and Data Sharing
We do not sell your personal information.
We may share personal data with trusted third-party service providers that assist us in operating our website and handling communications, including:
- Google LLC — Google Analytics services (website traffic measurement and analysis)
- Cloudflare — website infrastructure, security, and content delivery services
- Web3Forms — contact form processing services
We may also disclose information:
- When required by law or legal process
- To protect our rights, property, or safety
- With your consent
All service providers are required to process personal data confidentially and in accordance with applicable data protection laws.
International Data Transfers
Some of our service providers may process personal data outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we take appropriate safeguards to ensure that your data remains protected, including the use of European Commission approved Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms where required.
Data Retention
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy or as required by law.
Contact inquiries and related communications are typically retained for up to 24 months unless a longer retention period is necessary for legal, accounting, or ongoing business purposes.
Your Rights
Under applicable data protection laws, including the GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to processing
- Request restriction of processing
- Request data portability
- Withdraw consent at any time where processing is based on consent
You also have the right to lodge a complaint with the Finnish Data Protection Ombudsman:
Office of the Data Protection Ombudsman
To exercise your rights, please contact us at info@luminance.fi.
Data Security
We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are not directed to children, and we do not knowingly collect personal data from children.
If you believe that personal data from a child has been provided to us, please contact us so we can remove the information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised "Last Updated" date.
We encourage you to review this Privacy Policy periodically.
Contact Us
Luminance Oy
Email: info@luminance.fi
Business ID (Y-tunnus): 3543075-6
Website: luminance.fi